Oxibet FAQ & Help Centre
Everything you need to know about playing with us — from setting up your account to understanding bonuses, payments and responsible gaming tools. This is your Oxibet help hub, built for Canadian players.
Play nowHow to use this guide
We have gathered the most common questions our players ask into clear topic groups below. If your question is not covered here, our customer support team is always ready to help you directly. Browse by topic or scroll through to find the Oxibet support you need.
Account & Verification
Managing your account with us is straightforward. We require account verification to confirm your identity and protect your account. The steps below cover the most common account questions we receive from players in Canada.
How do I register on Oxibet?
Creating an account takes only a few minutes. Click the sign-up button at the top of the page, fill in your details, and confirm your email address. Once your registration is complete, you can log in, explore the full game library, and access current promotions. If you run into any difficulty, our customer support team is on hand to guide you through each step.
Why do you need to verify my account?
The KYC process typically involves submitting a valid photo ID and proof of address. This step protects your funds, confirms your age, and helps us maintain a safe environment for all players. You will usually need to provide proof of address as part of the verification process. Our Oxibet support team will confirm exactly which documents are needed when you begin the process.
What if I forget my password?
Use the password reset link on the login page and follow the instructions sent to your registered email address. If you do not receive the email within a few minutes, check your spam folder and then contact our Oxibet support team. We can verify your identity and help you regain access quickly.
Responsible gaming: self-exclusion options
We offer self-exclusion tools so you can pause or stop your play at any time. These controls are available inside your account settings under the responsible gaming section. You can also reach out to our customer support team to activate limits on your behalf. For more information, visit our dedicated Responsible Gambling page.
Bonuses & Promotions
We run a loyalty programme that rewards regular players — see the official site for current tier details. Below you will find answers to the most common questions about our welcome offer, ongoing promotions, and the conditions that apply to all bonuses.
What welcome offer is available to new players?
We offer a welcome bonus for new players — visit the official site for the current terms and figures. The welcome offer is subject to specific bonus terms, including wagering requirements that apply before any associated winnings can be withdrawn. Check the Promotions page for the latest details directly from us.
What are wagering requirements?
Every bonus at Oxibet carries wagering requirements that you must meet before withdrawing associated winnings. A wagering requirement means you must play through your bonus funds a set number of times using eligible games. Our Wagering Requirements page explains the mechanics in full, and the specific multiplier for each offer appears in its own bonus terms.
Are free spins included in promotions?
Some of our promotions include free spins on selected slot titles. Free spins winnings are also subject to wagering requirements as stated in each promotion's terms. For a full breakdown of every bonus type we run — including deposit bonuses, reload offers and spin packages — visit the Bonus Types page.
Payments & Deposits
We support a range of payment options suited to Canadian players, including cryptocurrency. The questions below address depositing, withdrawing, and the general process for managing funds on your account.
Which payment methods do you accept?
We support BTC alongside other payment options. Bitcoin is among the payment methods we accept, making us a practical choice for players who prefer cryptocurrency. For the full list of accepted methods and any applicable limits, visit our Payment Methods page, or see the official site for the most current information.
How do I make a deposit?
Log in to your account and navigate to the cashier section. Select your preferred payment method, enter the amount you wish to deposit, and follow the on-screen steps. Minimum and maximum deposit amounts vary by method — see the cashier or the Payment Methods page for the current figures applicable to your chosen option.
How do withdrawals work?
To request a withdrawal, your account must be fully verified first. Once verification is complete, go to the cashier, select the withdrawal option, choose your method, and enter the amount. Processing times and any applicable limits depend on the method selected — refer to the official site for the current withdrawal terms that apply to your account.
Games & Live Casino
Our catalogue spans slots, live dealer tables, and more. Our live casino tables are powered by studios that include Evolution, and games from Pragmatic Play are part of our live and slot catalogue. The questions below cover the most common things players ask about choosing and playing games with us.
What kinds of games are available?
We host slots from providers such as Pragmatic Play, NetEnt, Hacksaw, and BGaming, alongside a live casino section featuring Evolution-powered tables including live roulette, live blackjack, and live baccarat. Our catalogue is organised by category so you can browse top slots, new releases, live tables, and game shows from one lobby. Visit the Slots page for the full game catalogue.
How do I access live dealer games?
Select the Live Casino section from the main navigation after logging in. You will find a range of real-dealer tables streaming in real time, organised by game type. Our Live Dealer page has full details on the tables available and the studios behind them.
Can I play on a mobile device?
Our site is designed to work on modern mobile browsers, so you can access slots and live tables from your phone or tablet without needing to download anything. For a full overview of the mobile experience and which devices are supported, see the Mobile Casino page.
Oxibet FAQ: your questions, answered
This section covers the questions Canadian players ask most often when they discover Oxibet for the first time. Our Oxibet help centre is designed to give you clear, honest answers in one place — so you spend less time searching and more time playing.
How do I verify my account and why is it required?
We require account verification to protect every player and to confirm your age and identity before processing withdrawals. The KYC process involves uploading a government-issued photo ID and a document showing proof of address — such as a utility bill or bank statement. Once submitted, our Oxibet support team reviews your documents and confirms your account status. Completing verification early means there are no delays when you decide to withdraw your winnings.
What bonuses does Oxibet offer, and how do wagering requirements work?
We offer a welcome bonus for new players, ongoing reload promotions, and free spins on selected slots. Every bonus carries wagering requirements — a playthrough multiple you clear by placing eligible bets before any bonus-derived winnings become withdrawable. The exact multiplier for each promotion is listed in its individual bonus terms. For a structured breakdown of how each bonus type works, see our Bonus Types and Wagering Requirements pages. Current figures and active promotions are always posted on the official site.
Which payment methods does Oxibet accept for Canadian players?
We accept Bitcoin and BTC-based payments, making us a convenient option for players who prefer cryptocurrency. Additional payment methods may be available depending on your region and account type — the cashier shows the full list of options available to you at login. For current information on deposit and withdrawal options, visit our Payment Methods page or check the official site directly.
What live casino games are available with us?
Our live casino section includes tables powered by Evolution and Pragmatic Play, two of the most recognised studios in the industry. You can choose from live roulette, live blackjack, live baccarat and live game shows, all streamed in real time with professional dealers. New titles are added regularly — our Live Dealer page lists every table type currently available.
How do I contact Oxibet support?
Our customer support team is available to help with any question you have — from account issues to bonus queries and technical problems. You can reach Oxibet support through the contact options listed on the official site. For common questions, this FAQ page covers the most frequent topics so you may find your answer here before needing to contact us directly.
Are there responsible gambling tools available?
Yes — we take responsible gaming seriously and provide self-exclusion tools within your account settings. You can set deposit limits, loss limits, or activate a temporary self-exclusion period at any time. Our Oxibet support team can also assist you in activating these controls. For a full explanation of the resources we provide, visit our Responsible Gambling page.
Still need Oxibet help?
If this Oxibet FAQ has not answered your question, our support team is ready to assist. You can also explore our related pages for deeper guides on specific topics.